Frequently Asked Questions
Is your Web site secure?
Yes, our web site is secure. Geotrust, a QuickSSL that is utilizing 128-bit SSL certificates thereby offering the highest level of encryption or security possible, secures Industrialrideshop.com. This means you can rest assured that communications between your browser and Industrialrideshop.com’s web servers are private and secure.Do you have “this specific product” in stock?
Currently Industrialrideshop.com has a “real time” inventory. What does this mean to you? It means that as long as it appears on Industrialrideshop.com and it does not say out of stock, we have it. On the rare occasion that we sell an out of stock item to a customer, we will contact you immediately about the out of stock item to get any problems resolved with your order in a very timely manner.How do I know what sizes you have in stock?
By looking up the item in any of Industrialrideshop.com’s easy to browse categories (Brand, Department, Sale, or Shoe) and then selecting the size you want on the item’s description page. Only the sizes listed in the size drop-down menu are items currently in stock.Do your trucks come in pairs?
When you order trucks at Industrialrideshop.com they are priced by pairs, so when you order a quantity of one you will be receiving two trucks with your order.How do I know what size shoe I need?
By trying out Industrialrideshop.com’s shoe size measuring chart here. This will help you establish what size shoes you will need. If you have any questions or concerns please feel free to call us at 1-877-RIDE-IRS (Monday - Friday 9am – 5pm MST) or email us.Do you do sell and redeem Industrial Rideshop gift cards on your web site?
We currently do not sell Industrial Rideshop gift cards from our web site. We do however sell Industrial Rideshop gift cards at all of our retail locations. You can redeem Industrial Rideshop gift cards at any retail location but not on the web site. We are working to bring this feature to the web site in the near future.Can I use a Visa or Mastercard gift card on your web site?
We can not process any type of gift card on this web site. This includes gift cards issued by Visa, Mastercard, American Express or Discover. We do process orders with credit cards issued by Visa, Mastercard, American Express or Discover.Do you do special orders?
Industrialrideshop.com has over 50,000 shoes in stock and we try to carry a wide selection of your favorite brands like Emerica, Fallen, DVS, DC, Nike, Es, Etnies, Globe, and many more. However, we occasionally may not carry a certain style or color of skate shoe. We do not do special orders, however if we receive an overwhelming response for a specific style or color of skate shoe we will consider carrying it in the future.How do I know you received my order?
After placing an order with Industrialrideshop.com, you will receive an order conformation page with a 5 digit order number listed on it; this means we have received your order. If there is any concern please feel free to call Industrialrideshop.com at 1-877-RIDE-IRS (Monday - Friday 9am – 5pm Arizona standard time) or email us at sales@industrialrideshop.comDo you ship overseas?
At this time we do not ship overseas. We also do not ship to Canada or Mexico. We do however ship to Alaska and Hawaii.Do you ship to military or post office box addresses?
Industrialrideshop.com cannot currently send packages to any box (Military, PO, etc.) due to restrictions set forth by Fed Ex. We apologize for the inconvenience.When will my package be shipped out?
Your order will usually be shipped out between 24 and 48 hours (weekends and holidays excluded).
How long will it take for my package to get here?
Your Fed Ex ground order can take up to but not limited to 1–10 business days, depending on how far away you are from our location, how rural of an area you live in, and any other number of circumstance. Fed Ex express orders are Guaranteed to be received by the number of days that are specified at the time of purchase, however Fed Ex Express disclaims that it is not held liable for weather conditions resulting in extended shipping times. Industrialrideshop.com is not liable for the length of time a package takes to reach its destination.Do I have to sign for my package?
You must sign for any package that falls under any one of these 3 specifics.- All orders over $250.00
- All first time orders with different bill to and ship to addresses
- All Fed Ex Express orders (2 Day or Next Day Air)
What if I am not there to sign for my package?
Industrialrideshop.com cannot release the signature service from any of the following packages.- All orders over $250.00
- All first time orders with different bill to and ship to addresses
- All Fed Ex Express orders (2 Day or Next Day Air)
However we can make arrangements for that package to be held at your nearest Fed Ex location.
It says my package came but I don’t have it, what do I do?
First don’t panic. Second do not call Fed Ex, this only complicates the problem and makes it harder for us to decipher the situation and come to a resolution. The solution to the problem is to call Industrialrideshop.com at 1-877-RIDE-IRS and have us handle the situation.Will Fed Ex deliver on Saturday?
All Fed Ex Express orders that have the potential to be delivered on Saturday will be delivered on Saturday to the majority of U.S. cities.How do I go about returning or exchanging my order?
You will first need to fill out the return and exchange form that was included with your package. If you no longer have this form you can download one from here. Once you have completely filled out the return and exchange form, then you will need to box up the item(s) and send to:Industrial Rideshop.com
Attn: Return and Exchange
1524 W. 14th Street, Suite 115
Tempe, AZ 85281
